Shipping & Policies

Digital downloads

File delivery

Your files will be available to download once payment is confirmed.

Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Estimated shipping times

  • Canada : 1 - 2 weeks
  • North America : 3 - 5 business days
  • Europe : 2 - 4 weeks

I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I gladly accept returns, exchanges, and cancellations

Just contact me within: 14 days of delivery

Ship items back to me within: 30 days of delivery

Request a cancellation within: 24 hours of purchase

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders
  • Items on sale

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Questions about your order?

Please contact me if you have any problems with your order.

Privacy policy

I will only use your shipping and billing address, and contact information

  • To communicate with you about your order
  • To fulfill your order
  • For legal reasons (like paying taxes)

Frequently Asked Questions

Wholesale availability

Yes, I do wholesale! Please contact me directly for details.

Custom and personalized orders

Many items can be customized or personalized - contact me to discuss your custom order today!

Gift wrapping and packaging

All jewelry items are shipped in a gift box, but are not gift wrapped. Home decor items come carefully packaged and padded - for their protection, they do not come in a gift box.
Gift wrap options are available at check out.

Wedding Parties

I'm happy to do orders for bridal parties and be part of your special day! Processing time is longer for bulk orders, so be sure to reach out in plenty of advance so we can work out something just right for you and your big day.

Is your jewelry conflict-free?

I do my best to source my gems only from suppliers with ethical practices, though I cannot guarantee it 100% of the time.
All silver is recycled.

Can I return/exchange rings?

Because all rings are made to order, it is very important that you're sure of your size when ordering. Because of their custom nature, returned rings are subject to a 10% restocking fee, unless the ring arrived damaged. If you find that you've ordered the wrong size, I can resize rings for a fee, which varies depending on the ring type.

Legal imprint